Contract administrator

Administration duties within the Contract Admin team.

About the role

To undertake administration tasks and to provide excellent customer service to Customers (both external and internal) and drivers. Day-to-day tasks within the Contract Admin role and covering for the Fleet Admin role when required.

Environment

Working in a team of 3, working on a variety of administration tasks which are rotated between three administrators. Working within tight deadlines and adhering to the customer service standards. This role requires exceptional strengths in administration and attention to detail.

Colleagues internal
Responsibilities

To undertake the administration function within the Contract Administration department:

  • Sorting post
  • Managing contract admin emails
  • Produce contracts daily and email/post to customers/drivers
  • Contracts returned from customers/drivers – enter dates and run daily reports
  • Extension amendments – raise contract and chase outstanding each month
  • Produce letters with a copy of the DVLA vehicle summary if required
  • Process vehicle audits, ensuring vehicles are registered correctly, liaise with the DVLA for any queries
  • RFL (Road Fund Licence) – ensure all vehicles are taxed by the due date and reports completed for each vehicle
  • Opening customer accounts, along with amendments to customers
  • Audit customer records to make sure details have not been changed
  • Attend implementation meetings, enter all details onto our systems and prepare checklist spreadsheet to hand over to the Account Management/Finance teams
  • Master agreements – enter all details, scan and file
  • Reports – run daily, weekly and monthly reports to be completed in excel
  • Ensure all daily tasks are completed and any adhoc duties
  • Process safety recalls – distribute based on level of priority
  • Manage V5s – new vehicles and end of contract
  • Covering the Fleet Admin team when required
  • Cross training between both teams, to keep up-to-date with procedures
Person specification
Skill
Essential
Desirable
Excellent telephone manner
x
Proven administration skills
x
Strong Microsoft Office skills
x
Good level of spelling and grammar
x
Knowledge/Qualifications
5 GCSEs or equivalent
x
Excellent IT and systems knowledge
x
Understanding of administration tasks within the team
x
Experience
Working in a customer focused administration environment
x
Working under pressure and to targets
x
Customer service experience
x
Previous experience in an administration role
x
Personal characteristics
Professional telephone manner
x
Flexible
x
Team player
x
Ability to work under pressure
x
Self-motivated/positve
x
Reliable/punctual
x
Strong organisational skills
x
Desire to deliver exceptional service
x
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