Fleet administrator

Administration duties within the Fleet Admin team.

About the role

To undertake administration tasks and to provide excellent customer service to customers (both external and internal) and drivers. Day-to-day tasks within the Fleet Admin role and covering the Contract Admin role when required.

Environment

Working in a team of 6, working on a variety of administration tasks which are rotated between six administrators. Working within tight deadlines and adhering to the customer service standards. This role requires exceptional strengths in administration and attention to detail.

Colleagues internal
Responsibilities

To undertake the administration function within the Fleet Administration department:

  • Managing team inboxes
  • Answering internal and external phone calls
  • Data input – inputting V5 information into the system
  • Road Fund Licensing – ensuring all vehicles are taxed by the due date and reports completed
  • MOT daily report – check MOTs completed and update the system; chase the relevant departments for updates if incomplete
  • MOT certificates – input data onto system; if not registered to us, post to relevant customer (driver or company)
  • Overseas travel – provide documentation for drivers taking their vehicles abroad
  • Personalised number plate procedures
  • Registration documents – run daily/weekly/monthly reports for missing, overdue, and incorrectly registered documents
  • Ensure all daily tasks are completed to set timescales
  • Manage any adhoc tasks that may arise, ie importing/exporting paperwork
  • Cross training between both teams, team members should spend one day a month cross training to keep up-to-date with procedures
  • Covering for the Contract Admin team when applicable
Person specification
Skill
Essential
Desirable
Excellent telephone manner
x
Proven administration skills
x
Strong Microsoft Office skills
x
Good level of spelling and grammar
x
Knowledge/Qualifications
5 GCSEs or equivalent
x
IT knowledge
x
Understanding of administration tasks within the team
x
Experience
Working in a customer focused administration environment
x
Working under pressure and to targets
x
Customer service experience
x
Previous experience in an administration role
x
Personal characteristics
Professional telephone manner
x
Flexible
x
Team player
x
Ability to work under pressure
x
Self-motivated/positve
x
Reliable/punctual
x
Strong organisational skills
x
Desire to deliver exceptional service
x
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