Fleet Planner

This position is responsible for the administration around scheduled events on a fleet of commercial vehicles of various specifications to DVSA and UK law. The role involves liaising with internal departments, customers and repair agents.
About the role

This is a professional, challenging and exciting role working within a very busy environment.

The ideal candidate must have the ability to work under pressure while maintaining accuracy and to agreed service levels, whilst delivering world class service levels.

An eye for detail, excellent IT skills including Excel, being organised with the ability to self-manage are critical to the success in this role.

Environment

This is an office based role – some travel may be required to visit various sites.

Colleagues in pitstop
Responsibilities
  • To ensure excellent communication from outset to conclusion of each scheduled event.
  • Being mindful of each customer’s service contract obligations and individual operating requirements or restrictions when arranging each scheduled event.
  • Ensuring each appointment has been kept and the work completed within the scheduled timescale of the appointment.
  • Updating customers and repair agents of outstanding scheduled events, paperwork etc and working to resolve overdue/outstanding items at the earliest possible opportunity to a satisfactory conclusion for all parties.
  • Liaise with the General Fleet Team regarding necessary repairs following the scheduled event.
  • To ensure all relevant paperwork following the scheduled event is obtained within 48 hours of completion of the work and upon receipt of the paperwork, ensuring that it is supplied to customers using the agreed method/media.
  • Keeping accurate paper and electronic records in line with team and Operations Department protocol.
  • Completion of various reports for internal and external distribution.
  • Work with the Team Leader, Operations Manager and Key Account Managers to improve processes, functions or communications problems.
  • Effective liaison with the all colleagues across the Company to ensure excellent communication on internal and external enquiries, reporting functions, disputes, legal protocol etc.
  • Manage customer queries escalating to the Team Leader, relevant Key Account Manager and/or Operations Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.
Person specification
Skill
Essential
Desirable
Excellent customer service skills.
x
Methodical with a good eye for detail
x
Strong Microsoft Office Skills
x
x
Well-developed written and verbal communication skills.
x
x
Knowledge/Qualifications
Essential
Desirable
A good and established understanding of commercial vehicles
x
5 GCSEs or equivalent
x
x
IT and database knowledge
x
Desirable
DVSA and FTA standards and UK transport law
x
x
Experience
Essential
Desirable
Experience of working in fast paced, pressured environment.
x
Proven previous experience in a similar role
x
Working under pressure and to targets
x
Personal Characteristics
Essential
Desirable
Team player and respond positively to delegation.
x
Flexible
x
Professional attitude and behaviour.
x
Reliable and trustworthy
x
KF Ground Floor

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