Training co-ordinator

Working with the management team to upskill team members by delivering training.

About the role

To work with the management team to upskill team members by delivering training on customer service, process improvement projects, policy, new business or fleet changes and enhancements.

Working with the Learning and Development manager to support learning and development in the wider business if required.

Environment

This is a professional, challenging and exciting role working within a very busy environment.

Colleagues internal
Responsibilities
  • To help induct and welcome new starters to the department
  • To assist the management team deliver training
  • To help co-ordinate training and ongoing support for process improvement projects and system related processes
  • To deliver a programme of procedure, policy and fleet training, evaluating training including measuring training outcomes
  • Ensuring that new processes and functionality are communicated and trained efficiently to all stakeholders and their teams to encourage maximum benefit from any development work
  • Identify training requirements, working with the Learning and Development manager to design training plans for delivering this training
  • Developing, maintaining and updating process and procedure documentation and delivering training on changes
  • To support the business in achieving its objective of delivering process improvement projects
  • To support the business in the implementation of new business and growth of existing fleets
  • Help to develop staff in the department in accordance with the competency framework
  • Act as a role model for excellent customer service and Zenith values, encouraging the use of vision and values in day to day language and behaviours within the team
Person specification
Skill
Essential
Desirable
Outstanding communication skills
x
Proven relationship building skills
x
Approachable with the ability to train, coach and support team members
x
Professional manner leading by example
x
Effective people management, engagement and motivational skills
x
Good numeracy and analytical skills
x
Good organisation and time management skills
x
Ability to multi-task and problem solve
x
Ability to take ownership and work under own initiative
x
Knowledge & Qualifications
Good IT and systems knowledge
x
Proven expertise in coaching and/or mentoring
x
Understanding of learning and development lifecycle
x
Knowledge in generating process documentation
x
Demonstrate a good understanding of the fleet industry, extending to Zenith’s products and services
x
Experience
Experience in creating and delivering training and coaching
x
Experience in preparing and analysing data, offering solutions and ideas for improvement
x
Remaining calm under pressure whilst prioritising effectively
x
Experience working to KPIs/SLAs and targets
x
Proven experience in eliciting requirements and testing
z
Personal Characteristics
Professional demeanour and a passion for providing exceptional service
x
Good attention to detail
x
Ability to motivate and influence at all levels with an assertive but diplomatic approach
x
Enthusiastic and motivated with a Positive ‘can do’ attitude
x
Reliable/Punctual
x
Flexible
x
Team Player
x
Good self-awareness
x
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