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Delivery Day Guide

03 / 10 / 25

Get ready to hit the open road with our delivery day guide

You’ve chosen your model, placed your order, and it’s been confirmed. All that’s left to do is take delivery of your new car – how exciting!

Here’s everything you need to know ahead of your delivery day.

BYD parked next to urban city

Gearing up to delivery

We’ll be in touch in the run up to your delivery day, so make sure your contact details are fully up to date. You can check this by logging into your Zenith account area. You’ll also be able to see your estimated delivery date and view your order details.

When your car is ready to be delivered, you’ll get a call from the dealership to agree the delivery date. You’ll then be sent a confirmation email so you can view all your delivery details in one place. On the day of delivery, the delivery agent will call you when they are one hour away.

Your car will be delivered by an agent from one of our third-party partners. If you have a Zenith car already, we will make sure that the replacement car is delivered on or after the end date of your current car, to avoid any early termination charges to you. We will also take away your current car when delivering your replacement one.

In the meantime, our team are here to help with any questions you may have.

Delivery day checks

It’s here – cue that new car feeling!

The delivery agent will give you a full 360° walkaround to make sure you’re happy with your car.

Before the delivery agent leaves and you take your new wheels for a spin, remember to check:

Is this definitely the car you ordered?

Check that the number plates match the registration number on the paperwork and order, as well as the colour, trim, interiors, and any add on features you selected.

If you believe the car being delivered does not match what you ordered, you must call our team whilst the delivery agent is still with you. Don’t sign the handover document if you don’t think it’s the right car.

Giving the car a 360 over view

Check the condition of the car

Brand new cars should have no damage or marks and used cars should match the description on the website (check out our Used Car Promise for details on what to expect) .

As well as the car’s appearance, make sure the infotainment system in the car is working and the locking wheel nut key, spare wheel or tyre inflation kit and the Zenith Welcome Pack (which you’ll find in the boot and contains all the key information you’ll need during your lease) are all present.

Depending on where the car is stored, it will either be driven to you or transported. This means that the car may arrive with a slightly higher mileage. Don’t worry, this won’t impact your contracted mileage allowance.

Because of this, the car could also be delivered with some road dirt (including on the car’s wheels and windows).

Our team and partners take pride in putting our customers first, but if you are unhappy with the car’s condition or your delivery service:

  • Ask the delivery agent to note any areas of damage or poor condition before you sign the handover document. (Make sure to sign it after everything is noted as our team will use this to discuss with the supplying dealer).
  • Take a photo of the car’s condition.
  • Get in touch with our team within 24 hours of delivery – they will advise you on how to send the photos and evidence.

Accessories, manuals, and spares

Check you have been given a spare set of keys, all four floor mats, wheel nut key, and the service and user manuals. If not, let our team know. (Just a heads up – some new releases and used cars only have a digital version.)

Opted for a used car?

Some things to bear in mind:

  • If you are uncertain of any marks, take a photo of it and get in touch with our team.
  • We also offer a Used Car Promise that includes the complete service history and third-party AA Safety Inspections.
  • If there is a problem with your used car that we can’t resolve, we offer a 7-day Return Promise.

Driving an electric?

 

  • The amount of charge your EV has when it is delivered depends on your delivery location – we can’t guarantee a set percentage of charge at delivery (but most cars are delivered with around 50% charge or 1/4 tank of fuel for ICE vehicles).
  • Make sure you are given a charging cable and adapter that is compatible with your car.
  • Check where your closest charging point is – we recommend downloading the Zapmap app to your phone.

Handy resources

You’re all set – now all that’s left to do is hit the open road!

We’ve compiled some helpful guides and resources to help you on your way. Plus, our team are here to help throughout the duration of your agreement, so please get in touch if there’s anything you’d like support with.

Welcome pack and driver card

During your agreement with us, you’ll be given a physical welcome pack and driver card to help you find all your account details and the information you’ll need during your lease.

We recommend that you keep your driver card in your car window so that you can access your key contact details and dedicated driver number easily.

car keys being handed over.

Useful numbers and links

We recommend that you save these to your phone for quick access.

Book a service, MOT, or repair

Book now

Breakdown and recovery (24hrs)

0330 134 8768

Accidents

0344 848 8080
colleague helping customer

Have a question?

Get in touch with your Zenith Account Manager, who will be happy to help.

Get in touch
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