Our People Strategy

We have big plans for the future, but we can only achieve our goals with and through our people.
Our people strategy – the Zenith ‘People Promise’ – describes how we will continue to invest in our colleagues, recruit for growth and be the first choice in the industry for colleagues to develop their careers.

The focus areas of our People Promise

Designed for growth and efficiency

As a growing business, our Designed for Growth and Efficiency principal takes a strategic look at every part of the business. The approach ensures we create roles that are designed with purpose, and our customers in mind, whilst building systems, structures, and processes that are ready to scale as the business grows.

Brilliant teams

We’re investing in the capability of our people, including the development of inspiring leaders who have a growth mindset and the learning agility to lead the future growth of the business – whilst unlocking the potential of our teams.
We’re backing our commitment with training investment that enables everyone to be the best version of themselves, and to develop the skills they need to be part of the Zenith of tomorrow.

Thriving culture

It is important to retain the winning, caring, and nurturing culture that got Zenith where it is today, while evolving it to reflect the changing expectations of colleagues and customers.

Colleagues and society expect us to represent the customers and communities we serve, and Inclusion Everywhere is our ambitious initiative that is taking measurable steps to do just that because we believe that a diverse and inclusive workforce creates a stronger culture and better business outcomes. To demonstrate this belief, we launched our ambitious five-year diversity and inclusion plan in 2021.

Caring For Each Other recognises Zenith’s growing role in supporting the physical and mental health and wellbeing of our people.

Fair deal for all

We want to share success with colleagues and ensure a consistent, transparent, and competitive pay and benefits offer which reflects the market.

Exceptional colleague experience

Our aim is for colleagues to feel valued and centred in the same way that customers are. We have reinforced our commitment by investing in a new people system, which is streamlining every stage of the colleague journey from recruitment to retirement. We’re focussed on delivering the best colleague experience so our people can thrive and succeed.