People Powered Impact

We ensure we’re delivering a truly positive impact in each focus area through a series of measures of success. These are a mixture of deliverable targets that have been defined by our Environmental, Social and Governance (ESG) committee and signed off by our Board. Progress is also tracked through key performance indicators (KPIs), which have been based upon the World Economic Forum paper; ‘Measuring Stakeholder Capitalism’.

We have a clear sustainability governance structure in place to ensure we’re always acting with integrity, fairness and transparency. Together, the Environmental, Social and Governance (ESG) Committee and our Sustainability Manager, lead the design, delivery, and reporting arms of our strategy.

Our ESG Committee is supported by our Climate Risk working group and the Equity, Diversity, and Inclusion (ED&I) Committee. Underpinning the ED&I Committee, are six colleague-led Focus Groups: Gender; Age; ZenAbility; Neurodiversity; LGBTQIA+ and the Ethnicity, Race and Religion group.

Read more in our 2025 Annual Report.

Find our Modern Slavery Statement here.

What would a People Powered Impact strategy be without communicating with our people? We build long-term environmental, social, ethical and economic sustainability through regular engagement with all of our people. From our customers to our colleagues, investors, and local communities, people are at the beating heart of Zenith. They’re what makes Zenith, Zenith.

Plus, we will gain input from our stakeholders through a double materiality assessment – this is informed by the Sustainability Accounting Standards Board (SASB) materiality finder, and includes a process of internal interviews, research, and reviews.

Find out more in our 2025 Annual Report.

Zenith has committed to implementing the Task Force on Climate-related Financial Disclosures (TCFD) recommendations in full, with a best-in-class climate risk management framework covering four key areas: governance; strategy; risk management; and metrics and targets.

So, how will we track this? Our ESG Committee is responsible for driving action on climate change. Beneath our ESG committee sits our Climate Risk Working Group who identify, assess, and manage climate-related risks and opportunities. They report quarterly to our ESG Committee and Leadership Board, helping to ensure that we deliver on our sustainability-led purpose and create long-lasting value for everyone involved.

Delve further into TCFD in our 2025 Annual Report.

We prioritise learning as we know that our people will be happier, have more options for their future and create more magic when they’re equipped with the right knowledge and skills.

With this, we’re focussed on developing our colleagues with the know-how they need to be able to progress the strategy. This includes essential training to reduce risk and deliver good outcomes for our customers, investors and each other; we have loads of optional training too to support the development of our people in whichever direction they choose to grow. In addition, we’re on a journey to ensure all our colleagues are Carbon Literate certified and provided with inclusion training.

Of course, the proof is in the sustainability shaped pudding. That’s why we’re committed to keeping our sustainability efforts totally transparent.

We’ll report on our sustainability progress in each Annual Report and at regular intervals throughout the year. Via the public Carbon Disclosure Project and the EcoVadis platform, we’ll be open and honest around our aims, progress, and achievements to date. Plus, we’ll also gain external third-party assurance of specific actions to help us continually develop and improve (like with our annual greenhouse gas (GHG) emissions reporting).