Driver guide

A 10-Point Vehicle Return Checklist for Drivers

07 / 01 / 20  |  Drivers / Driver Guides

When your agreement for your car is coming to an end we’ll be in touch to arrange the return of your vehicle.

Here’s some handy hints and tips to guide you through the return process:

10-point checklist
  1. Make sure your car is clean and tidy, inside and out
  2. Check that the handbook, service book and any other relevant documentation provided on delivery are left in the car
  3. We’ll need both sets of keys, so don’t forget to bring them with you on the day. Please also ensure all accessories and equipment provided on delivery are also in the vehicle, this includes charging cables
  4. Spotted any damage? Contact our team to log damage that you think falls outside of the BVRLA guidelines
  5. Don’t forget the insurance will cease when the car is collected. This means that once your car is collected we can’t repair any major damage via the insurance
  6. It’s important to remove all personal items from inside the vehicle, including paperwork and documents
  7. Remove your personal details from the connected car services (sat nav and mobile/app connected devices) and restore to factory settings
  8. The vehicle will need to have a valid service and MOT (if applicable) and legal tyres
  9. Leave at least ¼ tank of fuel in the vehicle. Driving an electric? It’ll need to be fully charged for collection purposes
  10. We’ll take it from here – it’s time for you to hand over the keys and get behind the wheel of your new vehicle!

What happens next?

We’ll check the car over to see if there’s any damage according to the BVRLA fair wear & tear guide.

The collection agent will look over the vehicle and ask you to sign a collection sheet. Please make sure you are happy with the comments made on the handover sheet. It’s really important that the handover is completed by you, however we know that this is not always possible. If you can’t complete the handover, then you can choose someone to do this on your behalf.

Any questions?

Contact your Zenith Account Manager, who will be happy to help.