The Budget

Zenith launches ‘Accelerate’ platform to further improve service to drivers

22 / 02 / 16  |  Customer Service

‘Accelerate’ gives Zenith colleague’s full visibility of all inbound contacts made by their drivers on a customer-by-customer basis, providing the teams with the ability to share, track and progress customer queries consistently across all locations.

Dominic Moran Zenith’s corporate commercial director explains in more detail: “We initially started developing ‘Accelerate’ to provide colleagues with a tool that enabled them to work more efficiently across our three locations as we were integrating the Zenith and Leasedrive businesses.

He continued: Once we started developing the platform we saw how it could deliver much more for our business and our customers. We now have a platform in place that provides a consistent approach enabling all inbound work to be visible and that provides real-time information on activity and customer service standards across the organisation. In addition this platform provides us with detailed information that we can use to improve efficiency and, because all interactions are recorded through one system, allows us to provide a more intuitive and personable service to our customers.

Accelerate was introduced in 2015 and all three of Zenith’s service locations are now live on the platform.

The launch of Accelerate comes during an exciting time for Zenith after it was recently announced that the company has rebranded from two brands, Zenith and Leasedrive to the single brand Zenith, updated its corporate identity and strengthened its leadership team with the appointment of a new chief commercial officer, Matthew Thompson.