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COVID-19 Driver FAQs

We've answered some of our frequently asked questions

In these uncertain times, we want you to know that we are here for you.

Whether you want to find out more about your brand new car options, have queries about an upcoming delivery or want to speak to us about your existing car – we’re ready to help.

We’ve answered some of your frequently asked questions for you to read in your own time. We anticipate that things will change over the coming weeks, so we’ll keep this information up-to-date.

Last updated: 5th November 2020

Orders & renewals

Absolutely. You can still place an order for your brand-new vehicle as you would usually. If you’re unsure of your options or how to place an order, we can help.

Call 0330 134 8792

Email getaquote@zenith.co.uk

Considering electric? The Budget confirmed that for tax year 2020/21 the company car tax percentage for a fully electric, zero emitting vehicle is 0%, which means you will pay £0 Benefit-in-Kind (BiK) tax for that year.

In 2021/22 the percentage is only 1%, rising to 2% for 2022/23, 2023/24 and 2024/25 – considerably lower than a typical petrol or diesel company car tax rate. Find out more.

Currently all deliveries are continuing, and we haven’t been made aware of any impacts by the manufacturers. Once you have placed your order, we will keep you updated with an estimated delivery date. We’ll do everything we can to deliver your new vehicle as soon as possible.

Yes, we typically contact you 6 months before the end of your contract. We will be in touch when you are due and let you know your options.

Yes, you will still be able to obtain a quote and purchase your vehicle, please get in touch for a bespoke quotation.

Please contact our customer service team, who will be happy to discuss the viability of extending your current agreement with us.

Collections & deliveries

At the moment our dealer networks are open and operating as normal, so we don’t anticipate any delays. Of course, if this changes we’ll be in touch.

All of our logistics partners are currently open and operating under COVID-19-secure conditions to provide deliveries and collections safely.

Accident management

If you are driving a Zenith vehicle and have an accident or incident, please follow the normal process and contact us as soon as possible. Remember:

  • Safety first – ensure that all parties are safe and away from any risks at the scene of the accident
  • If anyone is injured, call the police and ambulance
  • Exchange details with the other driver (if applicable) and any witnesses from a safe distance. Follow guidance to stay 2 metres (6ft) away from other people
  • Do not admit liability
  • If safe to do so, take pictures of the scene, road layout and all vehicles damaged or evidence of damage not present
  • Wash your hands as soon as you get home
Servicing, repairs & MOTs

Many repairers and workshops are closed at the moment, which means delays to bookings and priority slots will be given to key workers. However, rest assured we are working closely with our suppliers to place bookings as soon as we are able to.

If you are driving a Zenith vehicle and need to book a repair, please use our online form to be added to our booking queue.

Our network is open and operating under COVID-19-secure conditions which has reduced their capacity. This means it could take longer than usual for the repair to take place.

We are experiencing high volumes of requests so we may need some extra time to book in your vehicle. We’ll be in touch to let you know what is possible.

If you are driving a Zenith vehicle and have broken down, please contact us as you normally would. The AA are still operating their patrol services across the country.

If you are driving a Zenith vehicle and it is due for a service, please use our online form to be added to our booking queue.

Our network is open and operating under COVID-19-secure conditions which has reduced their capacity. This means it could take longer than usual for the service to take place.

We are experiencing high volumes of requests so we may need some extra time to book in your vehicle. We’ll be in touch to let you know what is possible.

The 6-month exemption from MOT testing for cars, motorcycles and vans that was granted in March has now ended.

If you are driving a Zenith vehicle and it is due for a service, please use our online form to be added to our booking queue.

Our network is open and operating under COVID-19-secure conditions which has reduced their capacity. We are trying to secure bookings for MOTs as far in advance as possible and are proactively contacting drivers based on the new expiry dates confirmed by the DVSA.

If you need to arrange a repair or replacement for tyres or glass, contact us to let us know. Where available, we will use a mobile service.

Our network is open and operating under COVID-19-secure conditions which has reduced their capacity. This means it could take longer than usual for the service or repair to take place.

However, our team chases the progress of all new work to ensure we get your vehicle back to you as quickly as possible.

Hire cars & daily rental

If you require a hire car, please continue to contact us as usual. Our daily rental partners are open and operating under COVID-19-secure conditions, providing contact-free handovers.

If you need to book a repair, please use our online form to be added to our booking queue.

Our network is open and operating under COVID-19-secure conditions which has reduced their capacity. This means it could take longer than usual for the repair to take place.

We are experiencing high volumes of requests so we may need some extra time to book in your vehicle. We’ll be in touch to let you know what is possible.

If you need to arrange a hire vehicle, our daily rental team will be able to put you in touch with one of our partners that may be able to offer you a preferential rate. Our daily rental partners are open and operating under COVID-19-secure conditions, providing contact-free handovers.